About the On-sold Support Package
Find out more about the New Zealand Government’s On-sold support package, including what it provides eligible homeowners, our role in administering the scheme, and extra information to help navigate the process.
Background to On-Sold support package
The On-sold support package provides ex gratia payments to eligible homeowners in Canterbury to cover the over-cap portion of the cost to repair natural disaster damage arising from the Canterbury Earthquake Sequence. It covers both failed repairs and missed damage.
The scheme is led by homeowners meaning the repair process is managed by them.
To be eligible to receive the ex gratia payment under the on-sold support package, homeowners needed to meet the criteria outlined in the Government's On-sold support package policy on the Treasury website(external link).
Ex gratia payments
An ex gratia payment is not an insurance payment or entitlement. It is a payment that is made without legal obligation or acceptance of liability.
Our role administering the scheme
The Natural Hazards Commission Toka Tū Ake (formerly EQC Toka Tū Ake) administer the Government's On-sold support package on behalf of the Crown.
We want to see earthquake damage to residential properties repaired as soon as possible so Cantabrians don’t continue to live in earthquake-damaged homes.
If you applied for the On-sold support package, we will have been in touch to confirm your application was received. Our On-solds team will work with you as you get your repairs organised and underway.
We know this work is important to homeowners and it’s important to us, too.
Support for eligible homeowners
We have put together information packs, and a process and timeframes guide to help Canterbury homeowners who are eligible for ex-gratia payments from the On-sold support package.
The documents should provide extra help as you navigate the steps to settlement and the completion of your repairs.
Information for eligible homeowners
Homeowners should read the information for builders and experts, as well as for homeowners.
- On-sold support package - Homeowner's guide [PDF, 238 KB]
- On-sold support package - Process and timelines [PDF, 309 KB]
- On-sold support package - Encumbrance removal checklist [PDF, 268 KB]
Information for licensed building practitioners and experts
If you would like further support with your On-sold application, we encourage you to speak to your settlement specialist directly.