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Our partnership with insurers

We’ve teamed up with most private insurers to simplify the process for making a claim for natural disaster damage. From 30 June 2021, most insurers assess, manage and settle claims on our behalf. This streamlines the claims process and gives you a single point of contact for all your insurance matters, in what can be a challenging time.


NHC Toka Tū Ake manages a small number of claims. Please contact us if:

• your insurer is not listed as one of our partners below
• you want to discuss a claim for damage that happened before 30 June 2021
• you are a Direct NHCover customer.

Contact your insurer

There are nine private insurers who are a part of the partnership, and they represent over 20 insurance brands. Please contact your insurer, or insurance broker to make a new claim, or for an update on an existing claim.

 

AMI logo

AMP Logo

ANZ logo

ASB Logo

BNZ logo

Please contact your broker directly. 

Kiwibank logo

This includes policies with Southsure Assurance and NZ Police Association

  • Visit the Lumley website for contact information
  • For Lumley policies through a broker, please call your broker directly
  • If you can't reach your broker please call NZI on 0800 2BROKER (0800 227 653)

Lantern logo

This includes policies with Southsure Assurance and NZ Police Association.

  • Visit the Lumley website
  • For Lumley policies through a broker, please contact your broker directly.
  • If you can’t reach your broker, please call NZI directly on 0800 2BROKER (0800 227 653)

Lumley logo

MAS logo

  • Please contact your broker directly.
  • If you have difficulty getting in touch with your broker, please call NZI on 0800 EQC NZI (0800 372 694).

NZI logo

  • Please contact your broker directly

QBE logo

STATE logo

Cooperative Bank logo

Warehouse Money logo

Westpac Logo