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How we work

As a Crown Entity we have rules, policies, and ways of working that guide what we do. In this section you can learn more about NHC Toka Tū Ake as an organisation and the work we do.

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Reports and policies

These reports and policies help to keep you informed about our work, and how we are working to meet our objectives.

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Natural Hazards Insurance Act

From 1 July 2024 our new governing legislation, the Natural Hazards Insurance Act 2023 came into effect.

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Understand your rights

The standard of service you can expect when you make a natural hazards insurance claim is set out in the Code of Insured Persons’ Rights.

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Consultations and reference groups

We engage with communities and customers to ensure that diverse perspectives help shape decisions and the way we work

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Awards and recognition

We’re proud of the work we do for New Zealand and have received a number of awards recognising our people, work, and partnerships.

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Natural Hazards Portal

The Natural Hazards Portal makes it easy to find information on natural hazard risks in your community.

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Natural Hazard Fund

The Natural Hazard Fund exists to make sure that claims for damage can be paid out in the event of a natural hazard event.

Building a more resilient home

If you’re a current supplier or are interested in becoming a supplier, find out how we buy goods and services.