2016 Kaikōura/Hurunui earthquake claims settlement research: Claimant and community experiences and impacts from the Kaikōura/Hurunui earthquake residential repair process (Impacts Report).

Abstract

This report looks at the process of cash settlement of insurance claims from multiple stakeholder perspectives. The analysis is based on a series of interviews with key stakeholders and is complemented by results from a 2022 claimant survey carried out by the research team. The analysis explores issues such as timeliness of repair works, cost, claimant experience (including impacts on claimant wellbeing) and property transactions.

Related project reports include:

• 2016 Kaikōura/Hurunui earthquake claims settlement research: Project summary report.
• Understanding the outcomes of managed residential repair following the Canterbury earthquakes (Literature Review Report)
• Evaluating the impacts of cash settlements on the long-term quality of the housing stock (Housing Quality Report)
• Key principles and considerations for residential claims settlement following future events (Discussion Paper)
• Claims and Consent Data Report for 2016 Kaikōura/Hurunui Earthquake Claims Settlement Research
• Kaikōura earthquake as-is-where-is listings analysis for EQC Kaikōura claims settlement project 
• 2016 Kaikōura/Hurunui earthquake claims settlement research: Claimant survey analysis on housing quality