Disclaimer

The manuals have been written for the use of the Natural Hazards Commission Toka Tū Ake (NHC) and everyone authorised to deal with a residential building or land claim on NHC’s behalf: 

NHC’s staff and contractors; 
private insurers (acting as NHC’s agent under the Natural Disaster Response Agreement and their staff and contractors; or 
third-party providers (authorised to act on NHC’s behalf, either appointed by NHC or an insurer as permitted under the NDRA) and their staff and contractors.  
The manuals are designed to be hosted internally, so links within this manual have been disabled. We recommend that you read these manuals with the  Claims Manual – Residential Building and  Claims Manual – Residential Land and refer to the relevant sections as required.  

NHC endeavours to the best of our ability and knowledge to ensure that the material in these manuals (and other NHC documents that this manual links to) is always accurate and current. NHC cannot accept any liability for the accuracy of the material within these manuals (or other NHC documents that these manuals link to). 

Acknowledging the above, these documents will be updated regularly. When these updates are made, NHC will publish the latest version on this website as soon as we can. However, there may be a period where this website does not reflect the latest developments. 

The manuals are subject to the Earthquake Commission Act 1993 and Natural Hazards Insurance Act 2023. If there is any discrepancy between the manual and the relevant Act, the Act takes precedence. 

Any person using these manuals does so on the basis that they have read and accepted this disclaimer. 

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