Information Management and Technology

EQC’s information management and technology systems broadly fall into the following categories:

• claims handling and management;
• human resources and finance;
• corporate information technology networks (such as servers, databases, printers, internet connections, email accounts, etc); and
• loss modelling

Throughout the 1990s and 2000s, EQC undertook regular upgrades of its technology and infrastructure. Despite this, EQC’s information management and technology systems were placed under significant pressure by the challenges of the Canterbury earthquake sequence. The demands on these systems meant that constant changes were being made, but these were often ad hoc, or not integrated with other technology changes, leading to a high risk of failure in many areas. 

EQC has received consistent advice through external reviews that it needs to build better foundations for data management and strategy and governance across data and analytics. A key lesson that EQC has learned over the past nine years is that high quality and trustworthy data and information are critical tools for EQC to meet customers’ needs. In addition, the interface between EQC and private insurers’ systems is a critical component of EQC’s ability to manage claims. EQC needs to ensure that its information management and technology systems are efficient, accurate, and agile enough to work closely with private insurers, as well as being able to respond to whatever the future holds.

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