Consultations

All about our current and past public consultations. Your views are important to us and we welcome your feedback on the topics that interest you.

Current consultations

There are currently no open consultations.

Past consultations

These consultations have now closed. Thank you to everyone who took the time to give us their feedback.

Code of Insured Persons' Rights

From 30 October to 30 November 2023, we asked for public feedback on a draft Code of Insured Persons’ Rights.

The Code will set the standard of service that insured people can expect from the Natural Hazards Commission Toka Tū Ake and anyone working on our behalf to manage and settle claims after a natural hazard event, such as an earthquake or landslide. The Code is a requirement of the Natural Hazards Insurance Act, which took effect on 1 July 2024.

What we consulted on

We sought feedback on the rights and obligations set out in the draft Code to make sure the Code will meet the needs of insured homeowners.

Download the consultation materials:

How we used your feedback

We considered all the feedback we received on the Code. The final Code reflects perspectives, ideas and feedback received through consultation.

Download the summary of the consultation, which includes an analysis of submission feedback, and what was changed in the Code as a result of this feedback.

Read about the Code on our Understand your rights page.

NHI Act dispute resolution scheme

From 7 February to 6 March 2024, we asked for public feedback on an independent dispute resolution scheme to support the new Natural Hazards Insurance Act.

The scheme will be an easy-to-navigate option for homeowners to resolve disputes about natural hazards claims. We based the scheme on best practice for dispute resolution and it will be accessible, independent, fair, accountable, efficient, and effective. The scheme will be available for disputes about claims for damage from natural hazard events that happen on or after 1 July 2024. The dispute resolution scheme is required by the Natural Hazards Insurance Act, which took effect on 1 July 2024.

What we consulted on

We sought feedback on the dispute resolution scheme rules and how it will operate, to ensure that the scheme will work well for insured homeowners.

Download the consultation materials:

How we used your feedback

We considered all the feedback we received on the NHI dispute resolution scheme. The final scheme rules and service include suggestions received through consultation.

Download the summary of the consultation, which includes an analysis of submission feedback, and what was changed as a result of this feedback.

Read more about the final NHCover Dispute Resolution service which became available on 1 July 2024, to support homeowners to resolve disputes about NHCover claims.