Collaborative governance after a New Zealand disaster

Abstract

The report presents the findings of a six-month case study of the collaborative governance of the Residential Advisory Service (RAS) (now New Zealand Claims Resolution Service(external link), NZCRS), with a view to informing policy and practice, including the development of future cross-sector governance arrangements. It outlines the collaborative establishment and governance of this independent, free public service, from predesign stage until it began a protracted wind-down process in December 2015. Drawing on documentary evidence and expert perspectives and experience, the report discusses the recovery dynamics that produced the RAS, the value added and issues faced by its collaborative governance arrangement, and makes recommendations concerning the implementation of collaborative governance after future disasters.