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Claim lodgement form

Privacy notice

This notice applies to Natural Hazards Commission Toka Tū Ake and the www.naturalhazards.govt.nz website. 

This notice provides important highlights of our Privacy Statement.  

How we may disclose your personal information 

We only disclose your information (including personal information) in connection with our lawful functions and activities in accordance with relevant legislation, including the Natural Hazards Insurance Act, the Official Information Act and the Privacy Act.   

Examples of when we may disclose your personal information include: 

  • to our agents, for the purpose of evaluating, processing, managing and settling claims 
  • to your private insurer, to verify your insurance details for natural hazards cover. Your private insurer will already have information about you. 
  • to your mortgagee, for the purpose of evaluating, processing, managing, and settling claims 
  • to other government departments for the purpose of evaluating, processing, managing and settling claims 
  • to other third-party organisations for the purpose of training, research, statistical and survey purposes
  • in the form of general claim information (address, event date, type of exposure (i.e. building or land), type of natural hazard) on the Natural Hazards Portal developed and managed by NHC Toka Tū Ake. For more information about the Natural Hazards Portal see Natural Hazards Portal.

For more information on when we may disclose your information and the purposes for doing so, see our Privacy Statement. 

Your choices 

  • You may request access to your personal information by filling out the information request form 
  • You may request for your personal information to be corrected by filling out our contact us form.
  • If you do not wish for your contact details and claim information to be shared with a third-party organisation for the purpose of surveying our services to you, please opt out. 
  • If you would like to discuss your options with one of our team, call us on 0800 DAMAGE (326 243) or email us at info@naturalhazards.govt.nz

By continuing, you acknowledge you understand and accept NHC Toka Tū Ake’s Privacy Statement. 

What should you use this form for?

  • This form is for customers who have new damage from a natural disaster which occurred from 1 January 2019.
  • Please also use this form if the damaged building has 10 or less units.

To complete this form you need the following:

  • a New Zealand contact address and phone number
  • details of the damage that has occurred
  • details of your private insurance policy
  • the policyholder's postal address and phone number if you are not the policyholder.

If you meet the criteria and wish to progress with your claim lodgement, click the 'next' button at the bottom of this page.

If you don't meet the criteria

Customers who have natural disaster damage:
  • that occurred before the 1 January 2019, please call us
  • to a damaged building which has more than 10 units, please call us
  • and you have overseas contact details, please call us
  • relating to the Canterbury earthquakes, complete our Claim Review Form
  • to drainage from the Canterbury earthquakes, visit Canterbury earthquake drainage claims.

Calling from within New Zealand
0800 DAMAGE (0800 326 243)

Calling from overseas
+64 4 978 6400

Call centre hours (New Zealand time)
Monday–Friday, 8am–6pm

View all the ways to contact us
Role
In what capacity are you filling this form?
How should we contact you?
Are you the person named on the insurance policy for the damaged property?

Authorisation

By providing this information you confirm that you are authorised to give personal information about the insured party for the purpose of lodging this claim for natural disaster damage on their behalf.

Confirm you agree
This party is a deceased estate
What natural disaster caused the damage?
Select the damage caused, as a result of any of the above?
What was damaged?

Further information

Can you still live in your property?
Do you have any concerns with your property with regard to safety, sanitation, security or weather tightness?
For example, my front door no longer closes.