When do residential repairs need coordinated support? A framework to support decision-making

This policy brief suggests that, after a natural hazard, the decision about how home repairs are managed should be based on the conditions of the event rather than using the same approach every time.

While many homeowners can successfully manage their own repairs, a more coordinated approach may be needed when there is a higher risk that homeowners will struggle to complete repairs or that repairs may not meet the right quality standards.

The brief proposes a decision-making framework to help government agencies, insurers and recovery managers identify when extra coordination or support may be needed. It recommends looking at four main factors:

1. how large and widespread the event is
2. the needs and circumstances of affected communities
3. how complex the property and land damage is
4. whether the construction sector has enough skilled workers, contractors and materials to meet demand.

This brief recommends that any repair approach should:

• maintain meaningful homeowner choice and involvement
• include proper checks to make sure repairs are completed to a good standard
• provide clear and timely information and support.

It also suggests considering the needs, preferences and cultural context of affected communities when deciding what type of support is most appropriate.