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EQCover for Jan and Feb 2023 North Island severe weather

Homeowners and communities affected by the North Island severe weather in early 2023 (Cyclone Gabrielle and Auckland floods) can find EQCover information and links to other resources on this page.

Response organisations and stakeholders supporting homeowners and communities can also find information here.

If your home or land has been damaged by a storm, flood, or landslide, you should contact your insurer to make a claim. They will assess and manage your claim from start to finish, including the natural hazard cover portion on our behalf. Your insurer is your single point of contact and can answer any questions you have.

If your insurer does not partner with us, or you are a Direct EQCover customer, please contact us.

Information for homeowners

Our Cover for storm, flood and landslide damage page outlines:  

  • what you are covered for following a storm, flood or landslide
  • how we can help with the cost of cleaning up your land
  • removing silt and debris 
  • repairing land scour.

Resources for homeowners

Risk categories for North Island properties

Information relating to property risk categories (or land categorisation), announced by the government and councils on 1 June 2023, can be found here:

Consultation with homeowners and communities is being managed by councils.

The Insurance Council of New Zealand’s Disaster Recovery page(external link) indicates what a category may mean for an insurance claim, as well as ongoing insurance.

Information for response organisations and stakeholders

To support response organisations and stakeholders helping homeowners and communities recover from Cyclone Gabrielle and Auckland floods, we’ve created a resource that organisations can use to inform their communities about EQCover. 
Organisations are invited to use, republish and speak to the information in this resource, as needed:

The EQCover community information – North Island severe weather guide has information and messages around EQCover insurance to support communities.

The EQCover quick reference guide [JPG, 338 KB] summarises cover for landslip damage, silt and debris, and land scour/evacuation.